It is estimated that service providers receive over 60% of customer complaint calls for ‘poor internet service’ due to unmanaged home routers that have been purchased and deployed by the end customers themselves.

As a result, service providers lose money servicing these complaints with no visibility to the indoor home router; no improvement to customer satisfaction, high subscriber churn, and no opportunity to recover lost revenue.

Cambium’s complete solution gives service providers more options than ever with cost-conscious cutting-edge cloud management and robust features that enable them to:

Enhance customer satisfaction

By offering standardized SP-validated and managed indoor home routers that connect users to the internet rapidly and efficiently.

Create a new line of revenue

Sell or lease Cambium’s cost-conscious router options as the ISP provided router to subscribers. The low capex of these routers ensures a rapid return on investment.

Reduce service call costs

With client visibility via CnMaestro with the ezView tool, you can track and manage customer inventory, and see attached clients and RSSI information remotely for fast customer support.

Remote cloud or on-premises management

Cambium’s cnMaestro cloud controller or On-premises controller versions offers:

• Zero-touch on-boarding
• Inventory tracking and monitoring
• Dashboard views with alarms
• Remote mass upgrade
• TR-069 & SNMP management

Troubleshooting with ezView

With ezView, cnMaestro offers rich client and device troubleshooting capabilities integrated with on-going management. When backhauled wirelessly, ezView’s single-pane-of-glass display shows data from the clients Wi-Fi router and the ePMP wireless links backhauling the router.