There is never a guarantee that you won’t run into trouble with your network equipment, which is why it is important to know where to find support when you need it.

Support Option 1:

MiRO offers local telephonic technical support as well as on-site technical assistance on request. Make use of our free telephonic technical support Monday to Friday 8 am to 5 pm, or if you need more hands-on help, ask any one of our technical support engineers and we will quote you on an on-site, personalized support session. You can also log a technical support ticket directly with us by sending an e-mail to support@miro.co.za.

Support Option 2:

IgniteNet’s support portal. This portal provides you with quick and easy access to frequently asked questions, the online knowledge base, product-related downloads and much more. Your dedicated user account allows you to track the status of your support requests, review historical issues and even request for a live chat or a call from IgniteNet’s customer service team.

Click here to go to the IgniteNet Support Site

Support Option 3:

IgniteNet’s Cloud Controller.  This platform is easy-to-use and enables you to affordably monitor, manage, and provision your networking equipment. IgniteNet provides proactive insights into your wireless network and offers these incredible services directly from within their Cloud Controller. Start off by creating your account at cloud.ignitenet.com and enjoy free remote management for two IgniteNet devices. If you want to add more devices to your account you simply purchase an unlimited yearly license directly from MiRO.

Support Option 4:

IgniteNet also has a User forum on Facebook. The IgniteNet User forum is intended to foster a collaborative, informative environment for current IgniteNet product users, installers and WISPs.